Your use of Our Site and the Services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).
Thank you for choosing Anada for an experience at home, work or away.
These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and ADADA (trading under and is part of Total Spa Solutions Ltd) (“Anada”, “we”, “us” or “our”). Anada is a private limited company registered in England and Wales with company No. 10778954 whose registered office is located at the following address: Escrick Grange Farmhouse, Stillingfleet Rd Escrick York YO19 6EB. VAT registration number is GB 328515303.
Use of our site
Our Terms govern your use of our website (“Our Site”) and the Services. By using Our Site or the Services, you agree to comply with Our Terms. Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Anada for any Professional Service.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Anada to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an Independent professional.
You confirm that you are of legal age to access and use Our Site, and the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18. Our Terms apply to individuals only; for any corporate bookings or purchases, please contact us at [email protected], email subjective ‘Corporate’ or call 07904 720576
Anada provides a booking, purchase and delivery of our service (the Services). The Services allow you to book a Professional service (Professional Services) that are performed by one of our specialist therapist.
Booking and purchase process
You can make an enquiry through Our Site by choosing to contact us through the booking form. One of the team will contact you to confirm the date, time and attendees within 48 hours of sending the enquiry. Your payment details will be requested at the time of booking and payment will be collected when you make a booking in full.
By making a booking, you are responsible for:
- Paying in full for you and your guests; Providing us with the names and email addresses of the rest of your party; We will need to contact them individually, 10 days before the session; We will ask them to fill out an online questionnaire which allows us to choose the right treatment (and experience for them); We require the same for you the ‘host’; Hosting the event in your home/premise; You will need to choose a room, or space large enough for a massage couch of around 6ft x 2.5ft; The team will also need access to Wifi, TV, fridge space, hot water and access to up to 2 electric sockets; We would also suggest a room for you and your guest to relax in too; Ensuring the health and safety of the Independent professional whilst at your Designated Premises.
- All Treatment Fees are payable when making the booking. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa where applicable. By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.
Our fees are £150 per person and this charge is inclusive of VAT.
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking. Such failure may also result in loss or incorrect delivery of your booking confirmation or Order Confirmation.
Cancellations, changes to booking and refunds
We do not offer a refund. If you have to cancel your appointment, we will endeavour to reschedule this appointment for you at your earliest convenience. If you have changes to your booking, you must let us know 7 days before your appointment. Failure to do so will result in this not been made possible.
Promotional codes and referrals
We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed against purchases of Professional Services. Codes will only be valid for a period of time stated on or with them.
Codes do not have any cash value. Codes may:
(1) only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;
(2) not be promoted in any way including via a search engine;
(3) not be exchanged for cash;
(4) only be used once and only one Code may be used per person; and
(5) may be subject to specific terms which will be made available by us including but not limited to expiration / use by date as stated on the promotion, and must only be used in accordance with those terms.
In addition, from time to time we may issue referral codes to allow you to refer friends and family to the Services, and which may reduce the Treatment Fee and / or Product Fee (“Referral Codes”). Referral Codes will be limited to 25 referrals per user. If you wish to continue using the Referral Code for more than 25 referrals, please email [email protected] and we may (but are not obliged to) extend the use of the relevant Referral Code. Discounts cannot be used in conjunction with any other offers or discounts.
The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Professional Services as expressly described above. You must not use Our Site or the Services to do any of the following (each of which is strictly prohibited): Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour; Restrict or inhibit any other user from using and enjoying the Services; Infringe the privacy rights, property rights, or other civil rights of any person; Harass, abuse, threaten or otherwise infringe or violate the rights of Independent professionals, Anada (including its employees and personnel) or others; Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent; Use technology or other means to access our computer network, unauthorised content or non-public spaces;
- Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the Services, Our Site functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same; or Engage in or encourage others to engage in criminal or unlawful conduct or breach Our Terms including misuse of the Services for unlawful or unauthorised purposes.
You agree not to breach Our Terms in any way which may result in, among other things, termination or suspension of your access to the Services.
ANADA (SHAPING SPA AND WELLNESS AROUND YOU) the ANADA logo and sub logos ANADA HOME, ANADA WORK and ANADA AWAY, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site or the Services (whether registered or unregistered) belong to us and are protected by intellectual property law. Nothing in Our Terms grants you any rights in the Site or Services or the content within the same. All rights are reserved.
Our services are for general information only
Content on Our Site which is made available as part of the Services is provided for your general information purposes only. Nothing contained on Our Site, or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in Our Site, and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site, and otherwise as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.
We cannot guarantee our site or the services
We make no warranty or guarantee that Our Site, or any other aspect of the Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site, or any other aspect of the Services. Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Anada, fraud or fraudulent misrepresentation by Anada, or any matter which it would be illegal or unlawful for Anada to exclude or limit, or to attempt or purport to exclude or limit, its liability.
We are not liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.
Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.
Use of Our Site, and the Services is on an “as-is” and “as available” basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Services and otherwise from your violation of Our Terms.
Modification and Termination
We may modify Our Terms or terminate use of the Services at any time by giving notice to you. If you do not agree to any changes, you must stop using the Services. We may also change, suspend, terminate or discontinue any aspect of the Services including availability of certain features at any time for any reason.
If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.
Governing law and jurisdiction
You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English and Welsh law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under Our Terms.